At Finova Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, services, or products. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, address, email address, phone number, date of birth, and financial details (e.g., income, expenses, credit history).
- Technical Information: IP address, browser type, device information, and browsing behavior through cookies and analytics tools.
- Transaction Information: Details about loans, payments, and other financial transactions.
- Communication Data: Records of your interactions with us, including emails, phone calls, and chat messages.
2. How We Use Your Information
We use your information for the following purposes:
- To process loan applications and provide financial services.
- To verify your identity and comply with legal obligations.
- To communicate with you about your account, services, or promotions.
- To improve our website, services, and customer experience.
- To detect and prevent fraud, security breaches, or illegal activities.
3. Sharing Your Information
We may share your information with:
- Lenders and Financial Institutions: To facilitate loan applications and approvals.
- Service Providers: Third-party vendors who assist us with operations, such as IT support, marketing, or customer service.
- Legal and Regulatory Authorities: When required by law or to protect our rights and interests.
- With Your Consent: For any other purpose with your explicit permission.
We do not sell or rent your personal information to third parties for marketing purposes.
4. Data Security
We take data security seriously and implement robust measures to protect your information, including:
- Encryption of sensitive data.
- Regular security audits and updates.
- Restricted access to personal information.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your data.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
6. Your Rights
Under the Privacy Act 2020 (New Zealand), you have the right to:
- Access the personal information we hold about you.
- Request corrections to inaccurate or incomplete data.
- Withdraw consent for specific uses of your information.
- Request deletion of your data, subject to legal obligations.
To exercise these rights, please contact us using the details provided below.
7. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Once no longer needed, your data will be securely deleted or anonymized.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Email: info@finova.nz
Phone: 022 351 0360
Address: 138 Great South Road, Otahuhu, Auckland 1062, New Zealand
Thank you for trusting Finova Limited with your personal information. We are dedicated to maintaining your privacy and providing you with the best possible service.